Customer Support

Dedicated to Your Ongoing Success

Technical support

The Topcon Solutions Professional Services Group brings together a diverse team of experts who support customers nationwide. Our local technical instructors and support teams work collaboratively across all AEC disciplines to deliver comprehensive Autodesk software and Topcon positioning solutions. This exceptional combination of expertise within a single organization sets Topcon Solutions apart.
Our team of experts provides support through live online instructor-led training, in-person classroom and field sessions, as well as technical support and consulting via phone, email, and remote access—ensuring your team gets the answers they need to stay productive.

What to Expect from Our Technical Support Team

We’re committed to providing the support you need, exactly when you need it—whether you’re on the job site or in the office. Based on your support package, you’ll have access to:

In-House Experts

Our support team functions as an extension of your business, working closely with your internal teams to share knowledge, resolve issues, and strengthen expertise across departments.

Designated Technical Team Leaders

Topcon Solutions offers management team leaders to proactively monitor open tickets, lead account reviews, and manage escalations. They’ll also act as a technical liaison to gather feedback and champion needs and goals internally to ensure your team and business remains productive.

Enhanced Customized Support

We offer a range of options to assist customers advancing in product implementation, workflow optimization, and tailored applications that drive business growth. *Additional fees may apply.

Customer Care Support Options

More than just support—a true partnership. Receive expert assistance, personalized training, and proactive solutions tailored to your needs.